LAST UPDATED ON 19 Dec 2024
Financial Wellness Platform
We value your trust in Senda (operated by Finwell Pte Limited). This Privacy Policy describes the information Senda (operated by Finwell Pte Limited) collects when a person or business (“covered person” or “you” and “your”) visits our website (the “Website”). This Privacy Policy explains how we collect, use, and share your personal information. By visiting our website, you accept the terms of this Privacy Policy and agree to our collection, use, sharing, and storing of your information as described herein. If you do not agree to the terms of this Privacy Policy, please do not use or access our website. By mere use of or access to our website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated
into and subject to the Terms of Use.
Applicability of this Policy applies to all persons or businesses whose information is either collected, received, possessed, stored, dealt in, or handled by Senda (operated by Finwell Pte Limited) and who
visit the site and provide information online. This Privacy Policy covers all regional operations, including our offices in Singapore, India, the United States, and the UAE, where the services of
Finwell Pte Limited and its subsidiaries are provided.
Information Covered by this Policy covers “information” provided by covered persons as well as any information collected from the visitor’s browser by Senda (operated by Finwell Pte Limited)’s server.
This includes personal, private, financial, business, and demographic information collected during the sign-up process or while accessing our services.
Definitions Used in This Policy “Information” means any data that relates to a natural or legal person, which, either directly or indirectly, can identify such a person. “Sensitive Personal Data or Information”
includes but is not limited to:
* Passwords
* Financial information (e.g., bank account and card details)
* Name, address, profile, date of birth, and contact details
* Government-issued identification documents and proof of address
How We Use the Information
We may use your information to:
* Provide, maintain, and improve our Services, including facilitating financial insights, tracking user transactions, and offering secure tools to manage your financial wellness.
* Develop new products and services.
* Deliver technical notices, security alerts, and support messages.
* Measure and enhance the design and functionality of our Website and applications.
* Assist with customer loyalty marketing programs.
* Comply with legal and regulatory requirements
* Operate under a unified privacy framework across our global entities while ensuring local compliance with country-specific data protection laws, including PIPEDA (Personal Information Protection and Electronic Documents Act), DPDP (Digital Personal Data Protection Bill), GDPR (General Data Protection Regulation), PDPA (Personal Data Protection Act), CCPA (California Consumer Privacy Act), and other applicable data protection regulations.
How We Share Your Information
Your information will not be shared with external organizations unless necessary to provide services, comply with legal obligations, or protect Senda (operated by Finwell Pte Limited)’s interests. This may include sharing with government agencies, regulatory bodies, and authorized third parties under specific circumstances. Confidentiality norms will be strictly adhered to.
* Information shared across regional offices (e.g., between India, Singapore, US, UAE) will be done in compliance with relevant data protection laws.
* For cross-border data transfers, appropriate safeguards such as Standard Contractual Clauses or Binding Corporate Rules will be implemented to ensure the protection of personal data.
Retention – Your information will be retained for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to satisfy legal, regulatory, or accounting requirements. We will ensure that information is securely archived or anonymized when it is no longer required for operational purposes.
Covered Person Obligations – You are responsible for ensuring the accuracy and completeness of all information provided to us. Failure to do so may affect the provision of services and may require
additional verification steps to ensure the correctness of your details.
Cookies – We may use cookies to enhance the user experience by storing non-personal and profiling information. Personal information is not stored in cookies. You may choose to disable cookies through
your browser settings, though this may impact the functionality of certain parts of our website.
Safeguards – We employ commercially reasonable safeguards to protect your information. These safeguards are designed to protect the information from unauthorized access, disclosure, alteration,
and destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee the security of your data.
Amendments – Senda (operated by Finwell Pte Limited) may amend this policy periodically by posting updates on our Website. We encourage you to review this Privacy Policy regularly. Any
changes to this Privacy Policy will be effective immediately upon posting, and your continued use of the Website after such changes signifies your acceptance of those changes.
Transparency and Communication – We are committed to transparency and clear communication with our users regarding the collection, processing, and sharing of personal information. We will
proactively notify users about any significant changes to our privacy practices and give them the option to review and consent to the updated policy as required.
Tech Solutions for Privacy Compliance – We implement advanced technical solutions and systems to ensure privacy compliance, including encryption, secure data storage, and continuous monitoring. Our privacy practices align with industry standards to safeguard user information and ensure legal compliance, particularly in jurisdictions where we operate.
Governance and Coordination – Senda (operated by Finwell Pte Limited) ensures that all data protection activities are governed by a dedicated privacy and security team. This team coordinates
compliance efforts across all regions, ensuring that both global standards and local regulations are met.
Cross-Regional Data Transfer and Compliance – We recognize that cross-border data transfers are a critical part of our operations. To facilitate such transfers, we ensure that appropriate safeguards,
such as Standard Contractual Clauses or Binding Corporate Rules, are in place to maintain compliance with global data protection laws. We also monitor and assess regulatory changes across the jurisdictions in which we operate to ensure ongoing compliance.
Unified Privacy Policy – Our privacy policy serves as a unified framework for all regional operations. While local regulations may require specific modifications or additions to the policy, the overarching principles of data protection, transparency, and user rights will remain consistent across all regions in which we operate, including Singapore, India, the United States, and the UAE.
Local Operations and Autonomy – While we maintain a unified privacy policy, we understand the need for local autonomy to ensure compliance with region-specific regulations. Each regional office,
including those in Singapore, India, the United States, and the UAE, will operate under the global privacy policy while adhering to the local data protection laws of their respective countries.
Global Entity Framework – We are committed to operating under a global entity framework that respects both the local laws where we operate and the privacy of our users. By aligning our practices
across regions, we ensure that data privacy is upheld consistently while respecting the autonomy of our local entities.
Contact – You may contact us with any questions or concerns regarding this Privacy Policy at: privacy@getsenda.com, addressed to: Phanindra Jammalamadaka (Grievance Officer, Senda) At
Senda, we value your relationship and will always strive to ensure your privacy.
“Senda” and “www.getsenda.com” are properties owned by Finwell Pte Limited (“Finwell”).
